Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will fully refund your purchase without any additional charges. We recommend each customer read and review the cancellation policy and consider purchasing a Travel Insurance policy.
What CANNOT be Refunded:
All accommodation and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
Camp extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.
Our Cancellation Policy
The Cancellation Policies listed below apply to all reservations unless the tour booked has specific rates or fees listed under “Special Notes.” Please carefully review the “Special Notes” of your tour prior to booking. Please know that KPE Okavango Eastern Panhandle will always adhere to individual tour policies when applicable.
Cancellation Made Within:
6 days prior to departure
7-15 Days Prior to Departure Date
16-24 Days Prior to Departure Date
25 or more Days Prior to Departure Date
Refund Policy
Refund Policy
Non-refundable
6 days prior to departure
50% of total purchase amount can be refunded.
7-15 Days Prior to Departure Date
75% of total purchase amount can be refunded.
16-24 Days Prior to Departure Date
100% of total purchase amount can be refunded.
Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
If a tour is scheduled to depart within the next 6 days, we will not change a traveler’s departure date and will not offer a refund.
All cancellations must be made directly with KPE Okavango Eastern Panhandle, not with tour providers.
In most cases, reservations paid by wire transfer, cash deposit, or credit/debit card payments will be refunded via PayPal or card account. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.
Free Cancellation
Single Day Tours/Activities*: Cancel at least 7 Days in advance of the start date of the experience for a full refund.
If a tour is scheduled to depart within the next 6 days, we will not change a traveler’s departure date and will not offer a refund.
Admission tickets/passes or skip-the-line tickets excluded. Please check special notes as some tours are non-refundable.
How to Cancel a Reservation
We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Form.
Cancellation must be made by filling out and signing the KPE Okavango Eastern Panhandle Cancellation Request Form. Please explain why you are requesting a cancellation. Please download the Cancellation Request Form here.
Admission tickets/passes or skip-the-line tickets excluded. Please check special notes as some tours are non-refundable.
Amendment Fees
Any changes made to a reservation after successfully submitting the order online and 7 days before the tour departs for single day and 24 days before the tour departs for multi-day tours will be subject to a minimum $30.00 Amendment Fee (per change). Reservations will be confirmed within one to two business days. The following constitute as an amendment to a tour:
Changing departure date
Changing pick up time or location
Changing tour
Changing guest name
Changing itinerary
Removing / Replacing a guest
Adding / Replacing a guest
The $30.00 amendment fee is a minimum tour change fee. If you request multiple changes and/or request the adjustments at the last minute, additional fees may apply (in addition to the $30.00 amendment fee). Paying the $30.00 amendment fee does not guarantee a change can or will be made.
To cancel a passenger from a reservation with promotions such as “Buy 2, Get 1 Discounted” or “Buy 2, Get 2 Discounted” within seven days of the departure date, please refer to the “Pricing” tab of the product page for penalty fees. If the cancellation is beyond seven days of departure date, the $30.00 fee will be applied per person.
Comments and Questions
If you have any questions, comments, or concerns about our Refund Policy, please contact us.
